Alerts & Outages

To minimize disruptions, ISS monitors the health of IT systems and services. Should a service interruption occur, a notification will be posted to Tech Support.

Types of Alerts, Symbols & Descriptions

Types of alerts with symbols and descriptions
Alert Type Alert Symbol Alert Description
Normal Service Normal Service is functioning as expected.
Degraded Degraded Service Some service functions are downgraded. The service may still be used; however, some items may not work as expected.
Outage Service Outage Service is no longer functioning and is unusable.
Scam Scam Alert v2 Scam alert received. Be aware.
Maintenance Maintenance Service may not work as expected, during this time. Scheduled maintenance is published on Maintenance.

Past Alerts

Past, resolved issues, are listed below.


April


4/30/25: Highland Ranch Degraded

  • 517 PM. This issue is RESOLVED
  • 446 PM. ISS staff are investigating an issue with the Ranch being offline. Emails or phone calls to/from the ranch are currently down.

4/24-4/25/25: ESEC & Ranch Degraded

  • 4/25; 145 PM. This issue is RESOLVED
  • 357 PM. ESEC is offline.
  • 4/24; 233 PM. ISS staff are investigating an issue with the Ranch being offline. We have confirmed they do have power.

4/24/25: ESEC & Ranch Network Outage

  • 837 AM. This issue is RESOLVED
  • 810 AM. ISS staff are investigating network outages at ESEC and the Ranch. Telephones and internet connections are currently down.

4/16/25: Zoom Outage

  • 414 PM. This issue is RESOLVED
  • 321 PM. Zoom is currently experiencing a world wide outage. We will update you once we know it is back online. We will not provide periodic updates. For those interested:
  • 308 PM. ISS staff are investigating an outage with Zoom. We are reaching out to the vendor.
    .

4/9/25: Informer Outage

  • 435 PM. This issue is RESOLVED
  • 355 PM. ISS staff are investigating issues with Informer.

March


3/18-3/24/25: Softdocs Etrieve Degraded

  • 3/24/25; 437 PM. This issue is RESOLVED
  • 3/18/25; 352 PM. ISS staff are investigating an issue where accessing Softdocs Etrieve intermittently results in a “Bad Request” error. This does not happen all the time. We have a support ticket with the vendor, and it is confirmed to be an issue with Softdocs Etrieve.

2/27-3/7/25: Long Distance Calling Outage

  • 3/7/25; 809 AM. This issue is RESOLVED.
  • 3/6/25; 935 AM. We are in the same spot; but, we believe progress should be made over the next 24-hours.
  • 3/5/25; 143 PM. The vendor reports some progress, but the issue persists.
  • 452 PM. No status change. We are unable to make long distance calls. We are still working with the vendors.
  • 3/4/25; 915 AM. No status change. We are unable to make long distance calls. We have escalated with the vendor to a higher priority. We do not have an estimated time for repair.
  • 505 pm. The status has not changed. You can receive long distance calls but cannot make outgoing long distance calls. We are working with the vendor and providing feedback.
  • 3/3/25; 829 AM. The status has not changed. We are waiting on the vendor.
  • 434 PM. The issue persists. The vendor is still working on the issue. The next update will be 3/3/25.
  • 104 PM. We received notification from the vendor, they are almost finished with the reconfiguration. As of now, long distance calling is still down.
  • 2/28/25; 753 AM. Long distance calling is still down. ISS staff have fully engaged the vendor and are still working to restore services.
  • 511 PM. Vendors have identified some settings that require updates. ISS Staff are working on updating the settings to restore services.The next update will be at 9:30 AM 2/28/25.
  • 345 PM.ISS staff are investigating an issue with long distance calls. Users receive a fast, busy signal when placing long distance calls. We are able to receive long distance calls. The vendor is being engaged.

3/5/25: Respondus Lockdown Browser Degraded

  • 505 PM. This issue is RESOLVED
  • 243 PM. The hosting service for Respondus and the Lockdown Browser is currently degraded.

3/4-3/5/25: Highlander Ranch Outage

  • 3/5/25; 753 AM: This issue is RESOLVED
  • 3/4/25; 739 PM: Highlander Ranch is experiencing an outage in every building except the stables.

February


2/25/25: Informer Outage

  • 444 PM: This issue is RESOLVED
  • 437 PM: ISS staff are investigating issues with Informer.

2/7/25: Softdocs Etrieve Outage

  • 217 PM: This issue is RESOLVED
  • 115 PM: ISS staff are investigating an issue with Softdocs Etrieve. Some users cannot access the service. The vendor has been contacted.

Last updated: 4/30/2025

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