1024ÊÓƵ

The Systems, Operations, and Solutions (SOS Operations) team is a cross-functional team designed to strengthen the student experience by improving the systems and processes that support recruitment, enrollment services, retention, and student success.

Purpose

The Operations Team is charged with:

• Coordinating and aligning processes across departments to ensure accuracy, consistency, and a seamless, student-centered experience.
• Identifying barriers that impact prospective and current students and proposing practical, data-informed solutions.
• Provide feedback to the ASSET Team on operational needs, challenges, and opportunities for improvement.

Scope

The team will:

• Collaborate on processes and system enhancements.
• Serve as a central space for cross-department communication and alignment.
• Review enrollment-related processes and recommend improvements.

Intended Outcomes

• Efficient, coordinated, and student-friendly experience.
• Fewer institutional barriers and clearer, more consistent processes.
• Improved communication and alignment across student-serving units.
• Stronger connection between daily operations and 1024ÊÓƵ’s strategic goals.

Members

• Dustie Hamilton, chair
• Allyson Huntley
• Sandi Jones
• David Kuehne
• Jennifer Marshall-Higgins
• Grayson Meek
• Brittney Smith
• Heather Smitheal
• Amanda Straten
• Holly Surginer